At TFC Mouldings, we take pride in the craftsmanship and quality of every product we manufacture and supply. From skirtings and mouldings to custom furniture and internal doors, each item is carefully inspected before dispatch. However, we understand that sometimes things don’t go as planned. This policy outlines your rights and our process for refunds and exchanges.
By using our website, you agree to the terms outlined below. If you do not agree with any part of this policy, please discontinue use of our website.
Refunds or exchanges are available for products that are:
To qualify, you must notify us within 7 days of receiving your order. Products must be unused, in original packaging, and accompanied by proof of purchase.
Please note that custom-made items, including bespoke furniture, tailored doors, and non-standard mouldings, are non-refundable unless faulty. We encourage clients to review specifications carefully before confirming custom orders.
To initiate a return, please contact our team at info@tfcmouldings.com with your order number, photos of the issue, and a brief description. We’ll assess your request and respond within 2 business days with next steps. If approved, we’ll arrange collection or guide you through the return process. Refunds will be processed via your original payment method within 5–10 business days of receiving the returned item.
If the return is due to our error (e.g., wrong item or defect), we’ll cover all shipping costs. For other returns, shipping fees may apply and will be communicated during the process.
If you prefer an exchange over a refund, we’ll do our best to accommodate your request—subject to stock availability and product type. Custom replacements may require additional lead time.
We stand behind the quality of our products. If you’re unsure about a product before purchase, we recommend visiting our showroom or requesting samples to ensure it meets your expectations.
We may update this Refunds and Exchange Policy from time to time to reflect changes in our practices or applicable regulations. All updates will be posted on this page with the updated “Effective Date.”
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@tfcmouldings.com
Phone: 0105154370
Address: 43 Schutte street, Pretoria West, South Africa, 0183